Freshly Support Lab
An independent technical demonstration of merchant support investigation: deterministic diagnostics, sourced knowledge, and an evidence-based escalation path.
Built to test a specific claim — that a support tool should compute the diagnosis and use language models only to explain it. The rules engine is authoritative; the assistant cites the passages it was given and refuses when the corpus does not cover the question.
- Product engineering
- Diagnostic engine
- Grounded AI